Shipping policy
We are committed to delivering your order as efficiently as possible. Please review the following shipping details to understand how we handle your purchase from order confirmation to delivery.
Processing Time
- All orders are processed and produced within 1-3 business days.
- Orders are not processed or shipped on weekends or holidays.
- Custom Orders may take an additional business day
Shipping Time
- Shipping times vary depending on your location On average, the estimated delivery times are:
- Domestic Shipping (within Australia): 2-4 business days
- International Shipping: 10-20 business days
- Please note that shipping times are estimates and can vary due to factors like customs, public holidays, or unexpected delays.
Shipping Costs
-
Standard Shipping costs are applied across all orders and are calculated in cart.
Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email containing tracking information. You can monitor the progress of your delivery through the provided tracking link.
Customs, Duties, and Taxes
- Surrendered Apparel is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Wrong Address Disclaimer
- It is the responsibility of the customer to ensure that the correct shipping address is provided at checkout. If you make an error in your shipping address, please contact us immediately at dayfiftyapparel@hespeaks-iwrite.com. If the order has not yet been shipped, we may be able to update your address.
Delayed or Lost Orders
- While we strive to meet shipping time estimates, unforeseen circumstances may result in delays. If you haven’t received your order after 30 days from dispatch, please contact us at dayfiftyapparel@hespeaks-iwrite.com for assistance.
Returns and Refunds
- For details on returns, exchanges, and refunds, please review our returns policy.
If you have any further questions about our shipping policy, feel free to contact us at dayfiftyapparel@hespeaks-iwrite.com or use the contact form on our website.